Return Policy

🔁 Refund, Resend & Return Policy

We want you to shop with confidence. If you’re not satisfied with your purchase, we’ve got your back with a fair and simple return policy.

✅ Eligible for Refund or Resend

• Your order hasn’t arrived within 45 days (USA) or 60 days (Canada)
• Item arrives damaged or defective
• You received the wrong item, color, or size
• Items are missing from your order

Please contact us within 30 days of delivery with a photo/video and brief explanation.

🔁 Easy Returns

Return your tote within 30 days if unused and in original packaging. Contact support to begin the process.

❌ Not Covered

• Minor cosmetic issues (thread, wrinkles)
• Packaging damage during shipping
• Returns after 30 days
• Final sale items

🚚 Cancellations

Orders can be cancelled before processing or shipment. After shipment, our return policy applies.

📩 Need Help?

Email: helptoteboss@gmail.com
Phone: +1 (519) 570-6798